Frequently Asked Questions
Everything you need to know about KOKOIST professional gel systems.
What makes KOKOIST gel products different from other brands?
KOKOIST products are professional-grade, soak-off gels developed in Japan. They are known for their high pigment, long-lasting durability, and cosmetic-grade ingredients that prioritize the health of the natural nail.
How long does shipping typically take?
Standard domestic orders are processed within 1-2 business days. Shipping usually takes 3-5 business days depending on your location. International shipping times vary by destination.
Do I need a professional license to purchase KOKOIST products?
While we offer many products to nail enthusiasts, certain professional-only items may require a valid cosmetology license to purchase. Please check individual product descriptions for specific requirements.
What is your return policy?
We accept returns on unopened and unused products within 14 days of delivery. Due to the nature of cosmetic products, we cannot accept returns on items that have been opened or used for hygiene reasons.
Are KOKOIST products HEMA-free?
Many of our products are formulated to be HEMA-free or contain very low levels of HEMA. Please refer to the specific ingredient list on each product page for detailed safety information.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.