Returns & Exchanges
At KOKOIST, we strive to ensure you are completely satisfied with your professional nail products. If you are not happy with your purchase, you may return unopened and unused items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our support team with your order number and the list of items you wish to return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the unused products in their original packaging, ensuring all seals remain intact to qualify for a refund.
Ship the Items
Affix the provided shipping label or use a tracked carrier of your choice to send the package back to our fulfillment center.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing